shipping/returns
exchanges
shipping
earbuffs will ship based on the method you select from the available options. the estimated time of the arrival of your product should be considered as an estimate only, and earbuffs, LLC will not be responsible for any damages due to delays in shipping.
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charges for shipping will be listed when you purchase the product from this website. you are responsible for all shipping related taxes that apply to the products purchased or received.
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title and risk of loss shall pass to you at the moment the product that you have purchased is transferred to the shipping service provider.
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please reach out if have any issues hello@earbuffs.com
returns/exchanges
if our earbuffs product does not meet your expectations, please let us know within 30 days of receiving the product for further instructions.
email us at hello@earbuffs.com or call 1-917-410-1138 and be sure to include your order number with your concerns, questions, or the reason for the return or exchange request.
if the product has been opened or used, restrictions may apply. unopened products can be exchanged within 30 days.
please note that refunds will only be issued to the same credit card that was used for the original purchase. if you purchased your earbuffs through one of our retailers please follow their policy for returns.
if for some reason they are unable to assist you, let us know and we will do what we can to help.